Ft99 Privacy Policy – Your Data, Our Responsibility

Ft99 (hereinafter referred to as "we", "us", or the "ft99 platform") places the highest importance on user privacy. This Privacy Policy applies to ft99's website, mobile application, and all digital services.

By registering, logging in, or using any service on ft99, you are agreeing to this Privacy Policy. We encourage you to read it carefully before using our services.

Ft99 believes your personal information belongs to you. We use it solely to provide you with a better experience — nothing more. ft99's Privacy Policy is built in accordance with international data protection standards.

Ft99 collects user data at various stages. Below is a detailed breakdown of the types of data collected and their sources:

This data is collected directly from you (via registration forms and the KYC process), automatically (through cookies and log files), or from third parties (payment providers).

Ft99 uses the data it collects for the following purposes only — it is never used beyond what is stated below:

• To create, manage, and complete the verification of your account.
• To securely process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To meet legal obligations and comply with regulatory requirements.
• To provide customer support and resolve issues.
• To improve platform functionality and enhance the user experience.
• To keep you informed about relevant bonuses, promotions, and offers (with your consent only).
• To maintain platform security and help protect your account.

Ft99 never sells your personal data to third parties. However, limited information may be shared in specific circumstances:

• Payment Providers: Your information is shared with payment partners such as bKash, Nagad, and Rocket only to the extent necessary to process transactions.
• Technology Service Provider: Cloud hosting, cybersecurity, and analytics partners can only access data under contractual and controlled conditions.
• Legal Obligations: We are legally required to disclose information when directed by a court order, government authority, or regulatory body.
• Fraud Prevention: Relevant authorities may be provided with necessary information to assist in investigations into money laundering or fraud.

All third-party partners are bound by confidentiality agreements with us and may only use your data for the purposes specified. ft99 ensures that all third parties maintain equivalent security standards.

How long ft99 retains your data depends on the type of data and applicable legal requirements.

• All data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure, as required by law.
• KYC documents may be retained for up to 3 years after account closure.
• Marketing-related data is deleted upon withdrawal of consent.
• Log files and session data are generally deleted automatically after 90 days.

Ft99 stores data in encrypted form on servers meeting both Bangladesh and international standards. Direct server access is strictly restricted and available only to authorized staff when necessary.

Ft99's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve website functionality.

• Essential Cookies: Stores login sessions, security tokens, and language preferences. The platform cannot function properly without these.
• Functional Cookies: Remembers your preferences and settings so you don't have to reconfigure them each time.
• Analytics Cookies: Used to improve our services by analyzing page visits, click patterns, and usage behavior.
• Security Cookies: Used to detect suspicious activity and protect your account.

You can manage cookies from your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Under ft99's Privacy Policy, you have certain specific rights that you may exercise at any time:

• Right to Access: You may request to know what personal information ft99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: In certain circumstances, you may request that we pause the processing of your data.
• Right to Data Portability: You have the right to receive your data in a structured, portable format.
• Right to Withdraw Consent: Any consent given for marketing communications can be withdrawn at any time.

To exercise any of these rights, email us at support@ft99.ws. We typically respond within 30 business days.

Ft99 uses industry-leading security technology to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption. When you see "https" and a padlock icon in the URL bar, your connection is secure.
• Two-Factor Authentication (2FA): An additional OTP verification is required when logging in and making withdrawals.
• Firewall & DDoS Protection: Advanced firewalls are in place to prevent unauthorized access and cyber attacks.
• Regular Security Audits: Regular penetration testing and security reviews are conducted by third-party experts.
• Staff Training: All ft99 staff are trained in data protection and bound by confidentiality agreements.

Ft99 does not provide services to minors (under 18) under any circumstances. We do not knowingly collect or process personal data from minors.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• Age is confirmed during the KYC process through National ID or passport verification.
• If any minor's data is found in our system, it will be deleted immediately.

If you believe a minor has opened an account on ft99, please notify us at support@ft99.ws.

If this Privacy Policy is updated, ft99 will change the date at the top of the page. For significant changes, users will be notified via email or in-app notification.

For any questions regarding our Privacy Policy, please contact us:

• Email: support@ft99.ws
• Live Chat: Chat button at the bottom right of the website or app
• Support Hours: 24 hours a day, 7 days a week